Shipping policy
We hope you enjoyed your online shopping experience with Renogy. Please read below for more information about our shipping.
Shipping Policies
1. All orders must have a valid street address. RENOGY does not accept PO Box address,; some items cannot be delivered to PO Boxes due to shipping restrictions.
2. Shipping times are calculated based on business days (Monday to Friday), excluding holidays and weekends.
3. Depending on your order, your items may arrive in multiple packages. Once your order is shipped, you can click Here to track your package.We understand that professional installation is often desired. However, we strongly suggest that you wait until receiving your complete order and verifying the condition of the products before scheduling any work to commence with your new Renogy products.
4．Packages cannot be rerouted after they have been shipped. If you need to change the address, please e-mail us at service.renogy.com.
5．If the outer packaging is damaged upon delivery, please refuse the package and contact us immediately. If refusing the delivery is not possible, please provide relevant pictures to facilitate our after-sales service.
6．We do not support Self-pickup Service from our warehouse. If you have such a need, please e-mail us at service.renogy.com.
7. We offer free delivery to the mainland United Kingdom. Due to warehouse restrictions, we are unable to deliver to Northern Ireland, Guernsey, Jersey, or other Channel Islands.
Order Processing and Transportation
Small Parcel: Order processing time is typically 1-2 business days.The transportation time is typically 2-4 business days.
LTL: Order processing time is typically 2-3 business days.The transportation time is typically 3-10 business days.
Please note:
The estimated time is for reference only and may be extended during major promotions, holidays, or other special circumstances.
