We hope you enjoyed your online shopping experience with Renogy. Please read below for more information about our shipping.
Shipping Policies
1. We offer free delivery to the mainland United Kingdom. Due to Logistics channel restrictions, we are unable to deliver to Guernsey, Jersey, Isle of Man, Isle of Scilly, or other Channel Islands, customers in these regions who still wish to place an order, please reach out to our customer service team for further support. Orders for Northern Ireland require an additional shipping fee of at least £50.
2. All orders must have a valid street address and a daytime telephone number. RENOGY does not accept PO Box address; some items cannot be delivered to PO Boxes due to shipping restrictions.
3. Shipping times are calculated based on business days (Monday to Friday), excluding holidays and weekends.
4. Depending on your order, your items may arrive in multiple packages. Once your order is shipped, you can visit the order tracking page to track your package. We understand that professional installation is often desired. However, we strongly suggest that you wait until you receive your complete order and verify the condition of the products before scheduling any work to commence with your new Renogy products.
5. Packages cannot be rerouted after they have been shipped. If you need to change the address, please e-mail us at service.renogy.com.
6. If the outer packaging is damaged upon delivery, please refuse the package and contact us immediately. If refusing the delivery is not possible, please provide relevant pictures to facilitate our after-sales service.
7. We do not support Self-pickup Service from our warehouse. If you have such a need, please e-mail us at service.renogy.com.
Order Processing and Transportation
| SHIP FROM | delivery method | Type | Order Processing | Transportation Time |
| Manchester, Bolton | Royal Mail, Yodel, Evri, DPD, XDP, DX, WINGKAI LOGISTICS | Parcel Shipping | 1-2 business days | 2-4 business days |
| Manchester, Bolton | Walkers, LTL | LTL | 2-3 business days | 3-10 business days |
Please note:
The estimated time is for reference only and may be extended during major promotions, holidays, or other special circumstances.
We will randomly select the warehouse and shipping method based on inventory availability, and we cannot accommodate requests for specific warehouses or logistics providers.
Additional Freight Fees (Estimates):
Renogy offers free ground shipping on many of our products to the mainland United Kingdom. Items that qualify for free shipping will be clearly marked on the product listing page. However, for returns not caused by RENOGY, additional return shipping fees will apply. Please refer to the Renogy Return and Refund Policy for return rules. The return costs listed below are estimates. For the exact return shipping fee for your order, please contact us via service.renogy.com.
Return shipping
| Product Type | Additional Cost | Door-to-door pickup | note |
| Solar Panels / Kits No more than 200W | Starts at £17 | £ 15 | only door-to-door pickup is available |
|
RNG-320Dx2 R-INVT-PCL1-30123S |
Starts at £25 | £ 15 | |
| Other normal product | Starts at £3 | £ 13 | Door-to-door pickup is available for an additional fee. |
| Battery 12V 400Ah, 12V 500Ah, 24V 100Ah | Starts at £36 | £39-£73 | |
| other Battery | Starts at £8 | £ 16 |