Last modified: ___18ᵗʰ of June______, 2025
Renogy ("us", "we", or "our") operates the DC Home mobile application (hereinafter referred to as the "Service").
This page informs you of the types of personal data that we may collect or you may provide to us when you use our Service, our policies regarding the collection, use, and disclosure of that personal data, and the choices you have associated with that data.
We use your data to provide and improve the Service. By downloading, creating an account or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not download, create an account or use the Service. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.renogy.com./renogy-4g-app-privacy-policy
Definitions
l Service
Service is the DC Home mobile application operated by Renogy.
l Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
l Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
l Cookies
Cookies are small files stored on your device (computer or mobile device).
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18.
If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you. While upon a user's request to delete their account, all associated personal data will be deleted and will not be retained by us.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with Personal Data. Personal Data that we collect may include, but is not limited to:
· Email address
· First name and last name
· Address, State, Province, ZIP/Postal code, City
· Fingerprint
· Facial image
We only use your fingerprint and/or facial images for the purposes of authenticating you for registration and login purposes. We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your device to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
· Session Cookies. We use Session Cookies to operate our Service
· Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
· Security Cookies. We use Security Cookies for security purposes.
Location Services
Based on your authorization, we will use your location services. You have the right to refuse or allow the authorization. In order to scan and find Bluetooth devices, Location Services permission is required.
To ensure location services are working properly, you should turn on your GPS switch.
This is a requirement of the Android platform because Bluetooth scanning can in some cases be used to gather information about the location of the user. DC Home doesn't store your device location data in any way.
DC Home will only require your location services when the Service is being used, and will not require your location services when the Service is in the background or the Service is closed.
If permission is not granted, Bluetooth devices cannot be discovered.
Other Data that we collect through Automatic Data Collection Technologies
As you navigate through and interact with our Service, including when you download, access, or use the Service, we may use automatic data collection technologies to collect certain additional information about your device and your browsing and usage activity and patterns, including:
· Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, [IP address,] operating system, mobile network information.
· Stored Information and Files. The Service also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs personal contacts, and address book information.
Third Party Information Collection
When you use the Service or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:
[J Push.]
[Sensors Data]
Your mobile device manufacturer.
Your mobile service provider.
[Stripe]
These third parties may use tracking technologies to collect information about you when you use this Service. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, please visit www.renogy.com/contact-us.
Use of Data
DC Home uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so.
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
To give you notices about your account and subscription.
[To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.]
To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you
To offer you our other product and services, as well as the products and services of partners that may be of interest to you.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information constitutes your agreement to that transfer.
DC Home will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Personal Data.
Disclosure of Data
Legal Requirements
Renogy may disclose your Personal Data in the good faith belief that such action is necessary:
· To comply with a legal obligation
· To protect and defend the rights or property of Renogy
· To prevent or investigate possible wrongdoing in connection with the Service
· To protect the personal safety of users of the Service or the public
· To protect against legal liability
· To our subsidiaries and affiliates
· To a buyer or other successor in the event of a merger, divestiture, or other sale or transfer of some or all of our assets
· To fulfill the purpose for which you provide it
· For any other purpose disclosed by us when you provide the information.
· With your consent.
Your Privacy Rights
As a resident of the United States, a number of US states provide additional rights regarding our use of your personal information.
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used ("Service Providers"),.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal Data is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with may include:
l PayPal / Braintree
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
· Authorize.net
Their Privacy Policy can be viewed at https://www.authorize.net/company/privacy/
l Elavon
Their Privacy Policy can be viewed at https://www.elavon.com/privacy-pledge.html
l Stripe
Their Privacy Policy can be viewed at https://stripe.com/privacy-center/legal
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" or as “last modified” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Embedded Content
DC Home displays some linked content in-line via “embeds”. This allows you to see the linked content directly on the Service, without directing to the original websites. For example, posts involving YouTube or Twitter links may load the linked video or tweet within the Service directly from those services. Generally, we do not control how third-party services collect data when they serve you their content directly via these embeds. Therefore, embedded content is not covered by this privacy policy but by the policies of the service from which the content is embedded.
Contact Us
If you have any questions about this Privacy Policy or to register a complaint or concern, please contact us via renogy.com/contact-us.
Notice to Individuals in the European Economic Area (EEA) and United Kingdom (UK)
If you are located in the EEA or the UK, this section applies to the processing of your personal data under the General Data Protection Regulation (GDPR) and the UK GDPR, as applicable.
Legal Bases for Processing
We process your Personal Data on the following legal bases, as appropriate:
· Consent – where you have given us your consent to do so.
· Contractual necessity – to perform a contract with you or to take steps at your request before entering into a contract.
· Legal obligation – to comply with a legal obligation.
· Legitimate interests – for our legitimate business interests, provided your rights do not override those interests, including:
o Protect and defend the rights or property of Renogy
o To prevent or investigate possible wrongdoing in connection with the Service
o To protect the personal safety of users of the Service or the public
o To protect against legal liability
o To our subsidiaries and affiliates
o To a buyer or other successor in the event of a merger, divestiture, or other sale or transfer of some or all of our assets
o To fulfill the purpose for which you provide personal data
o For any other purpose disclosed by us when you provide the information.
Your Rights Under the GDPR
You have the following rights under the GDPR:
· Right of access – to request access to your personal data.
· Right to rectification – to correct inaccurate or incomplete data.
· Right to erasure ("right to be forgotten") – to request deletion of your data, under certain conditions.
· Right to restriction of processing – to limit how we use your data in specific circumstances.
· Right to data portability – to receive your data in a structured, commonly used, and machine-readable format.
· Right to object – to object to our processing of your data based on legitimate interests.
· Right not to be subject to automated decision-making, including profiling, where it produces legal or similarly significant effects.
To exercise any of these rights, please contact us at: renogy.com/contact-us.
.International Data Transfers
We do not transfer Personal Data outside of the EEA/UK.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose of processing.
RENOGY will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods
Contact Information
If you have any questions or concerns regarding this policy or your personal data, you may contact us at:
Email: support@renogy.com
Phone: +1 (909) 287-7111
If you are located in the EEA and are unsatisfied with our response, you have the right to lodge a complaint with your local supervisory authority. A list of EU supervisory authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en