Renogy Shipping & Return Policy
Shipping
We hope you have enjoyed your online shopping experience with Renogy. We are proud to announce that most of the products on this site feature free fast shipping (2 to 6 business days) from our United Kingdom warehouses.
We offer free delivery to the mainland United Kingdom. For orders to Northern Ireland, Guernsey, Jersey, or other Channel Islands, additional shipping fees may apply, and customers may be required to cover part of these costs.
If you have any questions about tracking your order, please log into your account to look for the tracking details. If further assistance is needed, please e-mail us at service.renogy.com.
Shipments cannot be rerouted once a package has been shipped, please kindly note.
We understand that professional installation is often desired. However, we strongly suggest that you wait until receiving your complete order and verify the condition of the products before scheduling any work to commence with your new Renogy products.
While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.
After your order has been shipped, you can click on the link here to track your package.
Return & Refund
Thank you for shopping with Renogy! Our goal is 100 percent customer satisfaction! But in the event something isn’t quite right, we’ve made the return process super easy.
Order Cancellation
Customers can cancel transactions at any time before Renogy begins the shipping process. The shipping process typically begins within 30 minutes of placement of the order. If unable to cancel an order before shipping, customers can make returns in accordance with Renogy’s Return Policy.
Returns
Items purchased from Renogy can be returned within 30 days of delivery. Please note that Renogy will not accept returns beyond 30 days of delivery (this excludes returns for defects or quality issues which can be accepted after inspection and approval by Renogy).
Renogy 30-Day Return Policy
For returns of products purchased online at uk.renogy.com, customers need to contact Renogy customer service within 30 days of receiving the item to initiate the return process. To be eligible for return, items must be in the original packaging( *it should be the original container or covering which is used to package the product, including all accessories, attachments as well as manual, etc.), unused, undamaged, unmodified, and have a return authorization number( *customer needs to first contact Renogy customer support team for getting the RMA number before returning the order.) provided by Renogy. Proof of purchase must be provided by the customer to begin the return process.
Note: Please note that due to the transportation specificity of lithium batteries, the return period for lithium batteries is within 7 days. Upon receiving your package, we kindly advise keeping the original packaging handy for any potential future needs.
For Renogy products purchased from other authorized retailers or sellers, please contact the seller where the item was originally purchased.
Shipping Costs
Shipping costs for product returns will be paid by Renogy under the following conditions:
The product was damaged during delivery or warehouse handling
Product defects
The incorrect product was delivered
The product (s) delivered were not ordered by the customer.
The customer is responsible for any return shipping costs when the product is returned under any other conditions. Renogy does NOT accept returns sent using cash on delivery if the return is due to customer reasons.
Furthermore, Renogy does NOT accept returns of items that have been modified in any way. Any modifications will render the Renogy warranty null and void. Any modified products returned to Renogy will be shipped back to the customer at the customer’s expense.
Refunds
After receiving the returned item, Renogy will issue a refund within 7 to 10 business days. Renogy will notify the customer by email once the refund has been processed. If the refund isn’t received after 10 business days, please contact the Renogy Customer Service Team. All returned items will be inspected to ensure they meet Renogy’s Return Policy.
Product Return Process
1.To request authorization for a return, please first contact Renogy Customer Service. Upon contacting Renogy, customers will be required to provide the reason for the return along with a receipt or proof of purchase.
2.The Renogy Customer Service Team will determine whether the purchase is eligible for return. After confirming the order is eligible, Renogy will issue a Return Material Authorization (RMA) number. The customer must clearly mark the RMA number on the package and arrange for the shipping of the item.
3.For products being returned due to quality issues, that are beyond the 30-day return period but within the warranty period, Renogy will provide instructions on how to properly package the product to return it safely. Do not ship the product before receiving the proper shipping safety instructions.
Note: Do not return any items without the RMA confirmation from the Renogy Customer Service Team. For returns without RMA confirmation, the refund or replacement will not be processed, and the items will be returned to the sender.
This policy applies only to Renogy products purchased in the United Kingdom through Renogy’s authorized sellers and channels.
[1] Original packing: it should be the original container or covering that is used to package the product, including all accessories, attachments as well as manual, etc.
[2] Return authorization number: The customer needs to first contact the Renogy customer support team to get the RMA number before returning the order.
Replacement
For any issues with product performance, please contact our Technical Support team at service.renogy.com for troubleshooting assistance.
Please be prepared with a multimeter and your invoice or the following information:
Order number
Proof of purchase
Video or photo of the damaged/defective product
Mailing address
Contact telephone number
If you have received a defective product or a damaged unit during shipment, you are eligible for a refund or replacement.
In the event of a replacement, Renogy will arrange for a return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part.
If damage results due to improper handling during the setup or installation, whether it is done professionally or by the customer, the product is no longer eligible for replacement or refund.
For Third-Party Purchase
Thank you for purchasing a Renogy product from one of our approved third-party vendors. Returns and refunds for purchases made through these third parties (eBay, Walmart, Home Depot, Best Buy, Amazon LLC, etc.) must be handled through the vendor's return policy. Renogy cannot assist in third-party returns and refunds. Renogy can only offer replacements for products still within the warranty period.
